Shipping policy

SHIPPING POLICY

WORLDWIDE SHIPPING

FREE EXPRESS SHIPPING OVER $99 USD

Processing will take between 4–10 business days, but please allow extra time for some items. Goods will be dispatched on regular working days, Monday to Friday. All packages are processed from our warehouses in China. It is the customer’s responsibility if the package requires pick-up.

Shipping is free on all orders over $99 USD (shipping costs excluded).

For Japan & Korea customers, please fill your name and shipping address in English. For Mainland China and Taiwan customers, please fill your name and shipping address in Chinese.

FADED2ZERO USES DHL, SF-EXPRESS, UPS, USPS, FEDEX, HERMES, AND ROYAL MAIL SERVICES FOR SPEEDY AND ACCURATE DELIVERY.

Shipping Method: Parcel Service
Shipping Area: Region A
Shipping Rate: Flat $6.99 (Orders over $99 are FREE SHIPPING)
Delivery Time: 7–18 days

Important Shipping Information

Please take into consideration that some products may take additional time for delivery and processing.

Important: Your order is shipped once your payment has been cleared.

When filling out your shipping address please be sure to fill in the correct phone number. For overseas orders, please be aware that there may be delays as orders need to go through customs clearance. Because of this, orders may take up to two weeks for delivery. We do not ship to PO boxes.

For the shipping option DHL/FEDEX (Express Shipping), you may be responsible for customs clearance and customs fees. Delivery with FedEx and DHL will take 3–7 business days. For orders that have selected DHL and the order is under 1kg, we will use FedEx (as DHL doesn't ship orders under 1kg).

When a package has attempted delivery, and the address is incorrect as a result of the customer, there will be a 25% inventory fee deducted from the return, as we cannot attempt reshipment of the order or process a return in the goods/shipping costs.

FAILED DELIVERY / RETURNED TO SENDER / ABANDONED PACKAGES

If your package cannot be delivered to the given shipping address due to incorrect shipping address and/or phone number, the package will be returned to the sender (FADED2ZERO) at the customer’s expense.

If the receiver (the customer) is absent upon all delivery attempts, your package will be held at a local shipping courier center for pickup (as shown in the tracking history, based on the destination country). If the customer fails to pick up the package for any reason, the package will be returned to the sender (FADED2ZERO) at the customer’s expense.

For international customers, if you refuse receipt of your package, the package will be returned to FADED2ZERO at your expense. The expense includes shipping costs and any duty and tax the package may have incurred. This amount will be deducted from the total amount to be refunded.

Packages will be held at customs for 30 days, after which they will be deemed abandoned. Customers who have abandoned a package will forfeit the right to an exchange or refund for their order.

CUSTOMS AND DUTIES

The recipient will be held responsible for international shipments which may be subject to import duties and taxes. Please be advised that these charges are levied by the destination country and we do not have control over them. In the case that the recipient refuses to receive the parcel, the order will be returned to the origin warehouse and will not be reshipped. Relevant expenses (round-trip shipping, customs, etc.) will be deducted from the refund.

EDITING OR CANCELLING ORDERS

You may edit or cancel your order within 48 hours of when the order has been placed by contacting us at support@f2z.store. Once fulfilled and shipped, edits and cancellations on orders cannot be done manually.

To edit or cancel your order, head to the bottom of your order confirmation email and select “Edit or Cancel Order”.

If the timeframe has passed and your order has not yet been shipped and fulfilled, you may email us at support@f2z.store to request an edit or cancellation.